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Customer Satisfaction Survey

This Service is provided within mainland Singapore only.

All fields are mandatory *

Name*

Address

Unit No.: #

-

Street Name*

Building Name

Postal Code

Contact Person

(provide only if different from Customer name)

Home No.*

Mobile No.

Email*

Date of Service *

Type of Service

One Time Service
Service Contract
Warranty Service

Contract No*

Product Serviced

Technicians / Supervisors

Call Centre (Service co-ordinator)

Ratings:

Strongly Agree

Strongly Disagree

I am satisfied with the courtesy and assistance provided by Carrier Service Coordinator

7

6

5

4

3

2

1

Please provide feedback for rating <5:

I am satisfied that I can reach Carrier Service Coordinator most of the time.

Please provide feedback for rating <5:

I am satisfied with Carrier Service Coordinator's completeness and accuracy of follow up

Please provide feedback for rating <5:

Supervisor / Engineers

Ratings:

Strongly Agree

Strongly Disagree

I am satisfied with Supervisors/ Engineers quotation response time.

7

6

5

4

3

2

1

Please provide feedback for rating <5:

I am satisfied with the quality and accuracy of information in the quotation.

Please provide feedback for rating <5:

I am satisfied with the job request follow-up by the Supervisors/ Engineers.

Please provide feedback for rating <5:

I am satisfied with the competency and advice of Supervisors/ Engineers.

Please provide feedback for rating <5:

I am satisfied with the accuracy of billing information on the invoice.

Please provide feedback for rating <5:

I am satisfied with the service report provided by Supervisors/ Engineers.

Please provide feedback for rating <5:

I am satisfied that Carrier Supervisor are contactable in most occasion.

Please provide feedback for rating <5:

I am satisfied with Carrier's invitation of Customer Seminars.

Please provide feedback for rating <5:

Overall Service


I am satisfied with the overall service provided by Carrier.	Yes No

If No, Why?


I will recommend Carrier's service to someone else.	Yes No

If No, Why?


I would like Carrier's Representative to contact me.	Yes No

If Yes, please provide your contact number and

preferred calling time

Is there someone you would like to compliment for outstanding service provided to you? Please provide the staff’s name and the occasion when you were given an excellent service. We will recognize and reward the staff accordingly.

What improvements would you like to see in our overall services? Please write your suggestions (if any).

Quick Query

Quick Query

All fields are mandatory *