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Customer Satisfaction Survey

This Service is provided within mainland Singapore only.

All fields are mandatory *

 

Name* 

 

 

 

Address 

   

 

Unit No.: # 

 - 

 

Street Name* 

 

Building Name 

 

Postal Code 

 

Contact Person 

 

(provide only if different from Customer name)

 

Home No.* 

 

Mobile No. 

 

Email* 

 

Date of Service *

 

 

 

 

 

Type of Service 

 

Contract No* 

 

Product Serviced

Technicians / Supervisors

 
Ratings: Strongly Agree   Strongly Disagree
I am satisfied that Carrier Technician arrived within contractual specified response time to provide services.
 
7 6 5 4 3 2 1
 
 
 
Please provide feedback for rating <5:
I am satisfied that Carrier Supervisor are contactable in most occasion.
 
 
Please provide feedback for rating <5:
I am satisfied with Carrier Technician's product knowledge and skills.
 
 
Please provide feedback for rating <5:
I am satisfied with the quality of work provided by Carrier Technician.
 
 
Please provide feedback for rating <5:
I am satisfied with Carrier Technician maintaining site cleanliness after job.
 
 
Please provide feedback for rating <5:
I am satisfied that Carrier Technician is helpful and responsive to customers' feedback.
 
 
Please provide feedback for rating <5:
I am satisfied with Carrier Technician complying with safety standards at job site.
 
 
Please provide feedback for rating <5:
I am satisfied with the overall performance of service provided by Carrier Technicians.
 
 
Please provide feedback for rating <5:

Call Centre (Service co-ordinator)

 
Ratings: Strongly Agree   Strongly Disagree
I am satisfied with the courtesy and assistance provided by Carrier Service Coordinator
 
7 6 5 4 3 2 1
 
 
 
Please provide feedback for rating <5:
I am satisfied that I can reach Carrier Service Coordinator most of the time.
 
 
Please provide feedback for rating <5:
I am satisfied with Carrier Service Coordinator's completeness and accuracy of follow up
 
 
Please provide feedback for rating <5:

Supervisor / Engineers

 
Ratings: Strongly Agree   Strongly Disagree
I am satisfied with Supervisors/ Engineers quotation response time.
 
7 6 5 4 3 2 1
 
 
 
Please provide feedback for rating <5:
I am satisfied with the quality and accuracy of information in the quotation.
 
 
Please provide feedback for rating <5:
I am satisfied with the job request follow-up by the Supervisors/ Engineers.
 
 
Please provide feedback for rating <5:
I am satisfied with the competency and advice of Supervisors/ Engineers.
 
 
Please provide feedback for rating <5:
I am satisfied with the accuracy of billing information on the invoice.
 
 
Please provide feedback for rating <5:
I am satisfied with the service report provided by Supervisors/ Engineers.
 
 
Please provide feedback for rating <5:
I am satisfied that Carrier Supervisor are contactable in most occasion.
 
 
Please provide feedback for rating <5:
I am satisfied with Carrier's invitation of Customer Seminars.
 
 
Please provide feedback for rating <5:

Overall Service

I am satisfied with the overall service provided by Carrier.  
If No, Why?
I will recommend Carrier's service to someone else.  
If No, Why?
I would like Carrier's Representative to contact me.  
If Yes, please provide your contact number and
preferred calling time
Is there someone you would like to compliment for outstanding service provided to you? Please provide the staff’s name and the occasion when you were given an excellent service. We will recognize and reward the staff accordingly.
 
What improvements would you like to see in our overall services? Please write your suggestions (if any).
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